Official Company Information
Guangzhou Xingshang Yinli Network Co., Ltd.
Arlonexa™
Room 101, No. 8, North 2nd Lane,
Shangjing West Road, Dayuan,
Baiyun District, Guangzhou City
Shipping Policy
This policy explains how Arlonexa™ orders move from checkout to delivery, including processing times, shipping charges, estimated transit windows, tracking, customs, and support for shipping-related issues.
Designed for a Connected Global Marketplace
Arlonexa™ offers personal audio, smart speakers, portable charging products, connectivity hubs, and other modern electronics designed for everyday life.
Orders may be prepared and dispatched through selected fulfillment and logistics partners. This model helps us serve customers across different regions while maintaining practical pricing and access to a broader range of products.
Processing
Most orders are prepared within 2–4 business days. During busy seasonal periods, processing may require up to 5 business days.
Shipping Fee
A flat shipping fee of $5.99 USD applies to each order, regardless of destination.
Tracking
Once your order has shipped, available tracking information will be sent to the email address used during checkout.
Order Processing & Shipping Charges
After an order is placed, our fulfillment process begins with order review, preparation, packaging, and shipment handoff.
- Standard processing: 2–4 business days.
- High-volume periods: Processing may take up to 5 business days during holidays, New Year periods, or other peak seasons.
- Shipping charge: $5.99 USD flat-rate shipping per order.
Estimated Delivery Windows
Transit time varies according to destination, local carrier operations, customs processing, and other logistics conditions.
Tracking Your Shipment
When tracking is available, a shipping confirmation email will be sent after your order has been dispatched.
- Tracking activity may require 1–3 business days to appear after a shipping label or tracking number has been created.
- A temporary lack of tracking updates does not necessarily mean that the shipment has stopped moving.
- Carrier scans may update at different points during transit, depending on the logistics network being used.
Customs, Import Duties & Taxes
International shipments may be subject to local import regulations in the destination country or region.
Orders are shipped on a Delivered Duty Unpaid (DDU) basis where applicable.
- Import duties, taxes, customs charges, or brokerage fees imposed by local authorities are the customer's responsibility.
- Arlonexa™ cannot control or predict charges assessed by customs authorities.
- Customs inspections and clearance procedures may cause additional transit time.
Changes & Order Cancellations
We begin preparing orders soon after checkout. If you need to correct your shipping address or request cancellation, contact us as soon as possible.
Requests should be submitted within 12 hours of placing the order at:
Damaged or Lost Shipments
If something goes wrong during transportation, contact our support team so the issue can be reviewed.
Damaged on Arrival
If your order arrives with visible shipping damage, contact us within 72 hours of delivery and provide clear photos of the item and packaging. Once reviewed and approved, an eligible replacement will be arranged at no additional charge.
Confirmed Lost in Transit
If the shipping carrier officially confirms that a parcel has been lost during transit, we will review the shipment record and arrange an eligible replacement at no additional charge.
Need Help With a Shipment?
Include your order number and a short description of the issue when contacting us. If the request involves delivery damage, photos of the parcel and product can help us review the case more efficiently.