Official Company Information
Guangzhou Xingshang Yinli Network Co., Ltd.
Arlonexa™
Room 101, No. 8, North 2nd Lane,
Shangjing West Road, Dayuan,
Baiyun District, Guangzhou City
Return & Refund Policy
We want the process after purchase to be as clear as the checkout itself. This policy explains when an Arlonexa™ product may be returned, how to request authorization, what happens when an item arrives damaged, and how approved refunds are processed.
A Clear Process From Request to Resolution
Eligible purchases may be submitted for return within 30 days after delivery. Before sending any product back, customers must first contact our support team and receive return authorization and instructions.
Return Eligibility
You may request a return within 30 days of receiving your order .
To help us keep returns fair and consistent, the product must meet the applicable return conditions when it is received back by our returns team.
The product should be in the same condition in which it was delivered.
The product should be unused and free from damage caused after delivery.
Original packaging, inserts, accessories, and labels should be included where applicable.
Proof of purchase or an Arlonexa™ order number must be available.
How to Request a Return
Before sending your product anywhere, contact our customer care team at:
To help us review the request efficiently, please include your order number, the product name, the reason for the return, and any relevant photos if the request concerns damage or a product issue.
If the request is approved, we will send the applicable return instructions and tell you where the item should be sent. A return shipping label will be provided where applicable under the approved return arrangement.
Damaged, Defective or Incorrect Orders
We recommend checking your order shortly after delivery. If the product arrives damaged, appears defective, or is different from the item you ordered, contact us as soon as possible.
Shipping Damage
Please provide clear photos of the product, packaging, shipping label, and visible damage so our support team can review the shipment.
Wrong or Defective Item
Include your order number and a short explanation of the issue. Photos or video may be requested when they are useful for evaluating the problem.
Items That May Not Be Eligible for Return
Certain products or order circumstances may fall outside our standard return process.
- Items damaged through misuse, neglect, impact, liquid exposure, improper charging, or other customer-caused damage.
- Products that have been modified, disassembled, altered, or repaired without authorization.
- Products returned with missing accessories, components, packaging, serial labels, or other identifying information where applicable.
- Custom-made or personalized products.
- Gift cards or other non-physical stored-value products.
- Items clearly marked as Final Sale at the time of purchase.
- Original shipping charges paid at checkout, unless reimbursement is required by applicable law or the return results from an error attributable to us.
Exchanges
In many cases, the simplest way to receive a different product, model, or variation is to complete the approved return process for the original item and place a separate order for the replacement product.
This helps prevent stock changes or fulfillment delays from holding up the replacement purchase.
European Union – 14-Day Withdrawal Right
Where applicable under European Union consumer law, customers receiving qualifying orders in the European Union may have the right to cancel the purchase within 14 days without providing a reason.
Returned goods must generally be in appropriate condition, with original packaging and proof of purchase, subject to any exceptions permitted by applicable law.
Refund Processing
Once an authorized return arrives and has been reviewed, we will notify you regarding the outcome of the refund request.
After approval, please allow up to 10 business days for the refund to be processed on our side.
Banks, credit-card issuers, PayPal, or other payment providers may require additional time before the refunded amount appears in your account.
Return Address & Shipping Instructions
Please do not send a product back without first contacting Arlonexa™ customer service.
After an eligible return request has been approved, our team will provide the correct return destination, shipping instructions, and any applicable return label.
The registered business address shown at the top of this page should not automatically be treated as the return warehouse address unless our support team specifically instructs you to send the package there.
Need Help With a Return?
Contact Arlonexa™ customer care before shipping an item back. Please include your order number and a short description of your request so we can review the case more efficiently.